• 27135 Madison Ave. Temecula, CA 92590
  • info@honorablememorial.com
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Call: (855) 920-7233

LEGAL

Privacy Policy

Effective Date: January 1, 2026  ·  Last Updated: April 17, 2026  ·  Honorable Memorial Insurance Agency, LLC

⚠ IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Honorable Memorial Insurance Agency, LLC (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

About This Policy

This Privacy Policy explains how Honorable Memorial Insurance Agency, LLC collects, uses, and safeguards your information when you interact with us through our website, consent form at honorablememorial-consent.carrd.co, Facebook Lead Ads, or SMS communications.

Section 01

Information We Collect

Personal Information:

  • Name, email address, phone number, physical address
  • Military service status and discharge information (voluntarily provided)
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)
  • Payment information when you make a purchase or request a quote

Non-Personal Information:

  • IP address, browser type, device information
  • Website usage patterns and analytics
  • Cookies and similar technologies

Customer Communication:

  • Records of inquiries and service requests
  • Appointment details and preferences
  • Service history and feedback

We also collect limited technical data automatically, such as browser type, device type, and pages visited on our website, through cookies and similar technologies.

Section 02

How We Use Your Information

  • Providing and improving our pre-need burial and cremation planning services
  • Processing transactions and payments
  • Communicating with you about inquiries, appointments, Veterans benefits, and updates
  • Sending SMS messages to qualify your inquiry and schedule consultations
  • Enhancing website functionality and user experience
  • Ensuring security and fraud prevention
  • Maintaining records of your communication preferences and consent
  • Complying with applicable laws and California insurance regulations

Section 03

SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, lead qualification, customer support, and important updates.

Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in via an unchecked checkbox on our consent form or Facebook Lead Ad
  • We maintain timestamped records of all opt-in actions
  • We comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines
  • Consent is not a condition of purchase

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying STOP
  • You will receive a final confirmation message and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed immediately

Message Frequency & Content:

  • Message frequency varies based on your interactions with our business
  • Messages will be directly related to the services you have requested
  • We do not send promotional content without specific consent

Help & Support:

  • Reply HELP for assistance or contact us at (855) 920-7233 or Marc.sarner@honorablememorial.com
  • Customer support is available during regular business hours

Carrier Information:

  • Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, MetroPCS, and most regional carriers

SMS Data Protection Statement — Non-Sharing Clause

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Section 04

Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information only with:

Service Providers:

  • Third-party vendors who assist in our operations such as payment processing and appointment scheduling
  • SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
  • All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

  • If required by law, legal process, or to protect our rights
  • In response to valid law enforcement requests or court orders

Business Transfers:

  • In case of mergers, acquisitions, or sale of assets
  • In such cases your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

Section 05

Consent & Opt-In Process

We collect SMS consent through the following verified methods:

Consent is always collected before any SMS messages are sent. Checking the SMS opt-in box is not required to receive our services.

Section 06

Data Security

We implement and maintain reasonable security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data protection
  • Breach notification protocols in accordance with applicable laws
  • Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

Section 07

Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic, remember your preferences, improve website functionality, and measure the effectiveness of our services. You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

Section 08

Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt out of marketing emails by clicking “unsubscribe” in our emails
  • Opt out of SMS messages by replying STOP
  • Request information on how we process your data
  • Withdraw consent at any time for future communications
  • Lodge a complaint with a supervisory authority if you believe your rights have been violated

California residents also have rights under the CCPA including the right to know what personal information is collected, request deletion, opt out of the sale of personal information (we do not sell personal information), and receive non-discrimination for exercising these rights.

SMS opt-out records are retained for a minimum of 10 years in compliance with applicable state regulations. To exercise any of these rights contact us at info@honorablememorial.com or (855) 920-7233.

Section 09

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Honorable Memorial Insurance Agency, LLC.

Section 10

Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes we will notify you by email or through a notice on our website.

Section 11

Contact Us

By using our website and services, you consent to this Privacy Policy.